Privacy Policy

Effective Date: August 2026

Burbank Car Rental ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.

By using our website or renting a vehicle from Burbank Car Rental, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Driver's license information
• Date of birth
• Payment information (processed securely through our payment providers)
• Insurance information (when applicable)

Reservation Information

• Pickup and return dates
• Vehicle selection
• Rental preferences
• Add-on services
• Reservation history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process reservations
• Verify your identity and eligibility to rent
• Communicate regarding your reservation
• Process payments
• Provide customer support
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send important service-related communications

With your consent where required, we may also send promotional emails about new vehicles, special offers, or other updates. You may opt out at any time.

3. Payment Security

Payment information is processed through secure third-party payment providers.

Burbank Car Rental does not store your full credit or debit card information on our servers.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance the user experience

Most browsers allow you to disable cookies; however, some website features may not function properly if cookies are disabled.

5. Information Sharing

We do not sell your personal information.

We may share information only with trusted third parties when necessary to:

• Process payments
• Verify identity
• Provide insurance or roadside assistance
• Comply with legal requirements
• Respond to court orders or lawful requests from government authorities
• Protect our legal rights or investigate fraud

These service providers are authorized to use your information only as needed to perform services on our behalf.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your reservation
• Maintain business records
• Resolve disputes
• Enforce our agreements
• Comply with legal, tax, accounting, and regulatory obligations

8. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Depending on the law and your circumstances, these rights may include the ability to:

• Know what personal information we collect, use, and disclose.
• Request access to the personal information we maintain about you.
• Request deletion of certain personal information, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information, if applicable.

Burbank Car Rental does not sell personal information or share it for cross-context behavioral advertising.

To exercise your applicable privacy rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Burbank Car Rental

Email: burbankcarrentals@gmail.com

Phone: 424-333-7158

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.